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Selective Travel Management - Booking Terms and Conditions

In these terms and conditions, references to “Selective Travel Management”, “we”, “us” or “our” mean Selective Travel Management,

an operational arm of World Travel Centre (our registered office is at Murrays Exchange, 1 Linfield Road, Belfast, BT12 5DR and our

company number is NI10853). References to “you”, “your” and “your party” are references to you and all of the persons named in

your booking.

Our Agreement With You

Our agreement with you sets out what you are legally entitled to expect from us and other suppliers of travel services (for whom we

act as a booking agent) when you purchase travel services through us. Because we sell a variety of travel products, you should make

sure you understand the terms and conditions which apply to your particular arrangements in addition to these general terms and

conditions (which apply to all bookings made through us).

Your Travel Booking

When you make a booking, you guarantee that as the lead person, you have the authority to accept and do accept, on behalf of your

party, these terms and conditions and those of any other suppliers of travel services applicable to your booking. It is your

responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or

discrepancies immediately.

Who your contract is with and the legal protections that apply to your booking will depend on the type of arrangements you book. A

contract will exist (either between you and us or you and the other suppliers of travel services, as described below) as soon as we

issue our confirmation invoice. The types of arrangements we offer are as follows:

Packages

Unless otherwise stated on your booking confirmation, your contract will be with us if we sell you a Package. These terms and

conditions are incorporated into the contract between you and us in relation to the sale of the Package.

Your holiday will be a Package if: (1) it is a pre-arranged combination of at least two of the following components: a) transport; b)

accommodation; and c) other tourist services not ancillary to transport or accommodation which account for a significant part of the

arrangements; and (2) the services are sold or offered for sale at an inclusive price; and (3) the services cover a period of more than

24 hours or include overnight accommodation.

If we sell you a Package, the Package has protection under The Package Travel, Package Holidays and Package Tour Regulations

1992 (Regulations) and The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (ATOL Regulations). Please see the

“Your Financial Protection” section below for what this means.

If you select and purchase a combination of services which are sold by us separately (i.e. not pre-arranged) and which are

individually priced, this will not be considered to be a Package. In some circumstances, this may be considered to be a Flight-Plus –

please see below for details.

Flight-Plus

Your arrangement will be a Flight-Plus if you request and we arrange the following for you: a) a flight (provided that the outbound

flight departs from the UK or the flight is into the UK and you have commenced your journey in the UK and departed the UK using

another means of transport); and b) accommodation outside the UK or self-drive car hire outside the UK (or both) in connection

with the flight, provided that:

(1) the accommodation or self-drive car hire is requested to be booked on the same day, the previous day or the day following the

day that you requested to book the flight; and (2) the arrangement covers a period of more than 24 hours or includes overnight

accommodation.

Other services supplied in connection with the flight which were requested to be booked on the same day, the previous day or the

day following the day that you requested to book the flight and which account for a significant proportion of the arrangement (but

which are not ancillary to the flight or accommodation) will also be included in the Flight-Plus. Your arrangement will not be Flight-
Plus if your flight begins and ends in the UK or if you are purchasing the flight and other services in the course of your business or

trade (i.e. not as a consumer). Your arrangement will stop being a Flight-Plus (and the protections set out in the “Your Financial

Protection” section below will not apply to your arrangement) if you cancel any part of your Flight-Plus and, as a result of that

cancellation, the requirements set out above are no longer met.

If we arrange a Flight-Plus for you, the contract for each of the services within the Flight-Plus will be between you and the

supplier(s) of those services. The name(s) of any supplier(s) who will be supplying the services will be stated on your booking

confirmation. Where the services are supplied by other suppliers of travel services, we act as a Booking Agent and we accept no

responsibility for any errors or omissions made by other suppliers of travel services in relation to the relevant services.

The relevant supplier’s terms and conditions will apply to the supply of the services by the supplier to you. These will be provided to

you by the relevant supplier or, if they are not, they are available on request from us or the relevant supplier. Please read the

supplier’s terms and conditions carefully as they are incorporated into the contract between you and the supplier for the supply of

the relevant services.

Although your contract for the services within the Flight-Plus will not be with us (it will be with the relevant third party

supplier(s)), if we have arranged a Flight-Plus for you, it is protected by the ATOL Regulations. For full details of what this means,

please ensure you familiarize yourself with “Your Financial Protection” section of Terms & Conditions.

Flight-Only, accommodation only and other individual services

We also offer travel services (including flights, accommodation, excursions, etc.) for purchase as individual items (and each of these

items are priced separately). If you purchase a flight, accommodation or other services from us as individual items (i.e. not as a

Package or a Flight-Plus arrangement), the contract for the relevant service will be between you and the supplier(s) of those

services. The name(s) of any supplier(s) who will be supplying the services will be stated in your itinerary.

In the case of Flight-Only services, we act as an Airline Ticket Agent on behalf of the relevant airline. In the case of accommodation

only and other individual services, we act as a Booking Agent. In either case, we accept no responsibility for any errors or omissions

made by an airline or other supplier of travel services in relation to the relevant services.

The airline and other suppliers’ terms and conditions will apply to the supply of the services by the airline and/or any other

suppliers to you. These will be provided to you by the airline or other suppliers or, if they are not, they are available on request from

us or the relevant airline or other suppliers of travel services. Please read the airline and any other suppliers’ terms and conditions

carefully as they are incorporated into the contract between you and the airline and/or the other supplier of travel services for the

supply of the relevant services.

Unless otherwise stated in your booking confirmation, Flight-Only, accommodation only and other individual services are not

covered by the Regulations or the ATOL Regulations and the protection described in the “Your Financial Protection” section below

does not apply to these services.

Your Financial Protection

All the Package and Flight-Plus holidays we sell come with protection for your money. If you buy a single travel service (such as

Flight-Only, accommodation only or other individual services) then this might not apply.

Our Package and Flight-Plus holidays are ATOL-protected (our ATOL number is A4138). If we are not the organiser of your Package,

the Package is still protected by the Package organiser and we will provide you with their confirmation.

On all Flight-Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday

or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your suppliers. Please note

however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.

The price of our Packages and Flight-Plus holidays includes the amount of 2.50 GBP per person as part of the ATOL Protection

Contribution (APC). This amount is paid to the Civil Aviation Authority (CAA) as part of the ATOL scheme. This charge is included in

our advertised prices for Packages and Flight-Plus arrangements.

In respect of our Flight-Plus and Package holidays, we are obliged to tell you:

We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In

some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide

you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those

circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid

by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to

appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card

issuer where applicable).

- If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative,

through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a

payment to you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those

Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim

against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to

another body, if that other body has paid sums you have claimed under the ATOL scheme.

For further information visit the ATOL website at www.atol.org.uk.

Deposits and Payment

Deposits are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The

price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. We will

advise you of the date that full payment is required. All prices shown are ‘from prices’ and we reserve the right to alter the prices of

any of our advertised holidays. You will be advised of the current price of the holiday that you wish to book before your contract is

confirmed.

If payment for your booking is made by credit card, an administration fee is payable, as advertised. No charge is made for payments

made by debit card. We reserve the right to refuse personal cheques as a method of payment.

After full payment, if we are your Booking Agent or Airline Ticket Agent, the conditions of the contract with your airline or other

supplier of travel services may permit them to increase the cost of your arrangements. We will pass on the details of any such

increase to you and we will collect the additional amounts from you on behalf of the airline or other supplier of travel services (as

their agent).

If we have arranged a Package for you, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates

mean that the price of your Package may change after you have paid in full. You will not be charged for any increase equivalent to

2% or less of the price of your Package. You will be charged for any amount over and above that. No price increases will be charged

to you in the period of 30 days or less prior to your departure date.

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an

administration fee should you make a request for such documents to be sent as hard copy.

Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel

documents in the case of loss, theft, damage etc.

Cancellations and Changes

If we are your Booking Agent or Airline Ticket Agent, your contract with your airline or other supplier of travel services may permit

them to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes to your booking, but we

accept no liability for any changes or costs incurred which may result.

If you have booked a Package and we make a significant change to your booking, we will inform you as soon as reasonably possible

if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of

alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative has a lower

value), or cancelling your booked arrangements and receiving a full refund. We will pay compensation in respect of any significant

changes that we make to your booking, using the scale below. These may include (but are not limited to) the following changes: a

change in accommodation to that of a lower official category, a change of UK departure airport (except between London airports), a

change of supplier, a change in the time of your departure or return flight by more than 12 hours.

This standard payment will not affect your legal or other rights. We will only make one payment for each full fare paying adult in the

booking. Any children not paying the full adult fare will receive 50% of the listed amount. If the value of your booking is less than the

compensation outlined, we will pay compensation only to the value of the booking.

Period before departure when a significant change is notified Compensation payable per person

More than 56 days 0 GBP

55-29 days 10 GBP

28-15 days 20 GBP

14-7 days 30 GBP

7-0 days 40 GBP

Important note – changes beyond our control

Selective Travel Management cannot be held responsible if a significant change is made for reasons beyond our control. These

reasons include (but are not limited to): war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural

and nuclear disasters, fire, epidemics, health risks, closed or congested airports or ports, hurricanes and other actual or potential

severe weather conditions, and any other similar event.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the UK/IRL, we will

contact you by email to advise you of this. Please ensure that you have given us your contact email address and that you regularly

check for messages before you leave. After you have left the UK/IRL, it is your responsibility to check with the airline that any

onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours

before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your

intention to fly.

Our Responsibility For Your Arrangements

Nothing in this section or elsewhere in these terms and conditions is intended to or shall operate to exclude our liability for

performance of our obligations under the Regulations and/or the ATOL Regulations.

In all circumstances, we will not be liable where any failure in the performance of the contract is due to: you (including, without

limitation, unacceptable behaviour by you); or a third party unconnected with the provision of the travel arrangements and where

the failure is unforeseeable or unavoidable; or due to unusual or unforeseeable circumstances beyond our control, the consequences

of which could not have been avoided even if all due care had been exercised; or an event which we or the other suppliers of travel

services, even with all due care, could not foresee or forestall.

If we have arranged a Package and the contract we have with you is improperly performed by us or the other suppliers of travel

services, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.

Our liability to you in relation to any Package arranged by us, except in cases involving death or injury caused by our negligence or

fraud, shall be limited to a maximum of three times the cost of your Package.

Our liability will also be limited in accordance with and/or in an identical manner to:

(1) the contractual terms of other suppliers that provide the transportation and other services for your Package (the terms and

conditions of those suppliers are incorporated into our contract with you); and

(2) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in

respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of

accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage

and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any

conventions.

In relation to Flight-Plus and Flight-Only, accommodation only and other individual services, we have taken all reasonable care to

make sure that all the services that make up the arrangements are provided by efficient and reputable suppliers. These suppliers

should follow the local and national laws and regulations of the country where the services are provided (however, please be aware

that overseas safety standards may be lower than in the UK/IRL).

Except as otherwise stated in these terms and conditions, any relevant international convention and in cases involving death or

injury caused by our negligence or fraud, we have no liability to you for the actual performance of the services by the other suppliers

of travel services unless it is proved that we have breached our duty to select the suppliers with reasonable care and skill and

damage to you has been caused as a result of that breach.

Please note that any other suppliers of travel services who provide services as part of your arrangement may also limit their liability

to you. We cannot accept responsibility for any services which do not form part of the contract between you and us. As such, you are

advised to read the terms and conditions of any other suppliers of travel services who are supplying services to you.

You can ask for copies of the suppliers’ terms and conditions, or the international conventions, from the relevant supplier or from us

by contacting Customer Relations, Selective Travel Management, Murrays Exchange, 1 Linfield Road, Belfast, BT12 5DR. Or email

your request to us at retail@selective-travel.co.uk.

Your Agreement With Us:

By finalising your arrangements with us, you are accepting that these terms and conditions and the terms and conditions of any

contract made with any other suppliers of travel services within your arrangements apply to your booking and your travel

arrangements. You also consent to our processing personal information about you and other members of your party for the

purposes of performing our obligations in relation to your booking (which includes, but is not limited to, giving your personal

information to airlines, other suppliers of travel services and public authorities (such as customs or immigration) where this is

required for the completion of your arrangements).

Your contract with us is subject to the laws and jurisdiction of Northern Ireland. You may however choose the law and jurisdiction

of Scotland or England if you live there and wish to do so.

If You Change Your Booking

Where a change to your travel arrangements is permitted and possible, Selective Travel Management service fees apply in addition

to any additional supplier charges. This fee is set at £25 per person. Please note that all reservation changes are subject to

availability and the terms and conditions of the services purchased. Changes to name details are not allowed by many airlines and

other suppliers of travel services. Whilst we do our best to make such a change if necessary, please bear in mind that most airlines

and other suppliers of travel services treat a name change as a cancellation, to which standard conditions and cancellation charges

apply.

Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked,

please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed

reservation, the airline may register you as ‘no-show’, which could result in extra charges and/or your whole flight itinerary being

cancelled and/or render your ticket void.

If You Cancel Your Booking

If you cancel your arrangements, you may be entitled to a partial refund. In addition to any cancellation fees set out in any supplier

of travel services’ terms and conditions (which may be 100% of the cost of the travel arrangements), we will also charge an

administration fee of £50 per person. We need to receive written notification of cancellation and your original ticket/voucher from

you before any refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are

non-refundable. Refunds from suppliers, will only be paid to you once we have received the funds back from the relevant supplier of

travel services, less our £50 per person administration fee. Generally flight tickets cannot be refunded if they are partially used. If

the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your

cancellation charges through your insurer.

If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier of travel services (e.g. your hotel or airline)

immediately. Should they be unable to resolve the matter, please contact us. If you fail to contact us, we will not be able to

investigate your complaint and rectify any error whilst you are away and this may affect your rights under this contract. We are a

member of ABTA (membership number 43398) and operate according to ABTA’s Code of Conduct. ABTA can also offer you an

arbitration scheme for the resolution of disputes involving us or another ABTA member. Further information can be found at

www.abta.com.

Passports, Visa and Immigration Requirements

It is your responsibility to comply with all Passport, visa and other immigration requirements applicable to your itinerary. You

should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility if you

are unable to travel due to not complying with any such requirements.

Insurance

Travel insurance is an important part of your arrangements. You should take out adequate insurance for the duration of your

journey. Travel insurance is a mandatory element of some travel arrangements.

Travel Advice and Vaccinations

British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at www.fco.gov.uk for all the

countries you intend to visit. You should take advice about the health precautions you need to take prior to departure.

Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have

arranged necessary vaccinations for your itinerary. Information on health and any vaccinations required to travel is available from

your GP and on the Public Health England website: www.gov.uk/government/organisations/public-health-england.

It is your responsibility to behave in a reasonable and responsible manner over the course of your travels, including abiding by any

local laws and bi-laws. We reserve the right to immediately cancel any travel arrangements in the event of unruly behaviour

towards airline/ hotel / supplier representatives or other guests and you will be liable in full for cancellation charges and the costs

of purchasing replacement accommodation and air tickets.

EU Notice Requirements

Under EU law (Regulation (EC) 2111/2005), we are required to bring to your attention the existence of a ‘Community List’, which

contains details of air carriers that are subject to an operating ban within the EU. The Community List is available for inspection at

http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. We are also obliged to notify you of the airline(s) to be

used in your booking. For details please see your booking confirmation or itinerary. You will be notified if any carrier changes as

soon as possible and in all cases at check-in or at the boarding gate. Please note that a change of carrier is not considered to be a

significant change to your arrangements.

Under EU law (Regulation (EC) 261/2004) you have rights in some circumstances to refunds and/or compensation from your

airline in cases of denied boarding, cancellation or delay to flights. Details of these rights will be publicised at EU airports and will

also be available from your airline. The airlines are responsible for compensating you in these circumstances. Please note that, if

affected flights comprise part of a Package arranged on your behalf, any reimbursement from the airline under these regulations

will not automatically entitle you to cancel and/or obtain a refund of your Package cost from us. Further information about your

rights is available from the CAA www.caa.co.uk.

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