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Start your career with Selective Travel Management


Finalist for:

Best Place to Work | Right Place to Work | Workplace Wellbeing | Workplace Excellence 

at the Irish News & Workplace Employment Awards 2019


Staff Testimonials

Corporate Manager (REF: STM140)

Location:

Remote Working

Closes:

10th October 2022

Do you have a passion to manage people? If so, then read on….

We are looking for a Corporate Manager to join the team.

Job Purpose:

To lead a dedicated team of Business Travel Consultants within our corporate department maintaining consistent standards, delivering, and exceeding expectations where possible. Your primary role will be to motivate our teams to succeed; to cast a positive shadow, living and championing our company values and encouraging everyone else to do the same. 

Key Responsibilities: 

• You will lead a team of travel consultants who deal with dedicated accounts

• You will ensure that they provide customer excellence and respond to travel meeting and exceeding our SLA

• Responsible and accountable for managing delivery of all aspects of our customer’s journey

• You will be the main point of contact for the team of staff for all queries and issues. 

• You will work closely with the wider management team in the company to drive the vision “to be the leading travel Management Company in the UK (United Kingdom) and Ireland.”

• You will be required to liaise with your team and support the company ethos with our people which includes team talks, regular catch ups and strive to achieve performance goals with each member of your team

• Complete investigations to support account managers

• Complete 1-1 with staff members and hold team talks

• Ensure team members are adhering to policies

• Assist with recruitment when required

• Authorising appointment and annual leave requests

• As a Corporate Manager, the successful candidate will be expected to retain knowledge and pass on to the team to ensure they remain close to the nature of the business

• Other duties may be assigned

Skills & Experience: 

• Ability to work under pressure and to precise time frames is paramount

• Excellent time management, organisational and communication skills are required

• You must also be able to demonstrate a positive attitude to work and ability to motivate others to getting the job done

• Problem solving, using initiative and multi-tasking are essential as well as managing resources

• Strong attention to detail

• Professional work ethic is required as you are the link between other teams, management and staff and a can-do attitude will promote positive outcomes and working together to get the job done.

• Minimum of 1 years’ experience in a managerial or supervisory role within corporate travel industry

• Completion of a Management qualification such as CMI (Chartered Management Institute), level 5 or above is desirable

• Experience of working and leading a team in a travel environment

• Knowledge of a GDS system and other applications such as Microsoft office suite to analysis, interpret data, and use proactively on a regular basis.

In return below are some of the fantastic rewards we offer: 

• Monday to Friday working hours and no weekends 

• Enhance holiday leave entitlement

• Working from home allowance to help support with bills

• Life cover

• Enhanced employer pension contributions

• Health & wellbeing benefits, allowance towards physical and nonphysical memberships, Flu vaccines, home office budget

• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum

• Support funding tuition fees for relevant further education  

• Long service rewards and other employee recognition schemes

• Plus, many other employee benefits

• Training in the role will be provided

How to apply: 

To apply for this exciting opportunity please return the attached Monitoring Form, your CV and a Cover Letter advising you're suitability for the role to hr@selective-travel.co.uk 

Closing date for this position will be 10th October 2022 at 5pm.

Selective Travel Management is an equal opportunity employer. 


Out of Hours Business Travel Consultant (REF: STM132)

Location:

Remote Working

Closes:

23rd October 2022

New role. 

Are you an experienced Business Travel Consultant looking for a challenge in a fast-paced working environment? Would you like to be working from home for Selective Travel Management? If yes, then read on! 

Due to the continued growth of our customers, Selective Travel Management is looking to recruit experienced Business Travel Consultants to join our out of hour’s team working from home.

Job Description: 

You will be part of a team of home-based travel consultants responding to queries from corporate clients & travel agents across the UK & Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

It will also be essential that you complete a CTC clearance security check that will permit you to be able to work with our confidential accounts.

Hours of Work: 

Our initial induction & training can take approximately 10-12 weeks during daytime office hours. This will be based in our Belfast office and will be planned alongside your team Manager, allowing you the opportunity to gain as much experience as possible across all of our various accounts.

Following successful completion of Out of Hours training, you will be required to work a rolling shift pattern to meet our client and business needs.

The shift pattern will vary to include working hours of Monday – Friday 18:00 until 08:30 (the following morning). Weekend shifts will include various shifts throughout Saturday and Sunday to ensure we are able to provide our clients with a 24/7 service. Independent overnight shifts will be allocated once the full induction program and training have been completed.

Role of a Business Travel Consultant: 

 • Deal with enquiries from our corporate clients from both our Belfast and Dublin offices who consist of SME’s, Government bodies and the Higher Education sector across the UK and Ireland & travel agents over the phone and by email as well as some of our Consol agents.
• Using various GDS to make reservations including flights, hotels, car hire, rail and other business travel needs
• Offering excellent customer service to all our clients

Key Accountabilities: 

• Process amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
• To issue, re-issue and perform re-calculations of international and domestic airfares within the booking conditions.
• Ensure all communication both written and verbal is professional, accurate in accordance with SLA’s.
• Take ownership of customer issues solving problems without hesitation or delay.
• Ensure the highest level of customer service is offered to all our clients at all times

Key Experience, Knowledge & Skills:

• GDS experience essential (preferably Galileo)
• Excellent knowledge of net & published fares.
• A strong client focus
• Accuracy and ability to follow complex instructions
• Exceptional communication skills both verbal and written
• Well organized and quick to prioritize workload
• Ability to think logically and consider all relevant aspects with strong analytical skills
• Knowledge of booking flights, hotels, rail, car hire and other ancillary items
• Be able to work on your own as well as part of a team.
• Ability to work under pressure and to precise time frames is paramount
• A strong ability to be able to multitask and deal with multiple enquiries at any given time without notice

In return below are some of the fantastic rewards we offer: 

• Monday to Friday working hours and no weekends 
• Enhanced holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education  
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

Training will be provided and you will have the opportunity to continue your development as you progress in your career.

If you feel this is you and want to be part of an award-winning company please send your CV and Monitoring Form to us at hr@selective-travel.co.uk and you can take the first step of 'Our Journey Together'. 

The closing date for this position will be 23rd October.

Selective Travel Management is an equal opportunities employer. 


Business Travel Consultant (REF: STM129)

Location:

Remote Working

Closes:

23rd October 2022

Fancy joining the team?

We’re looking for various roles to join our corporate teams. We are looking for people to service our internal teams as well as our clients.

Job Purpose:

You will be part of a team of corporate/internal/group travel consultants responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

Key Responsibilities:

• Give expert travel quotes and provide creative travel itineraries.
• The group's team are responsible for handling requests for over 9 travellers for all teams across the corporate division
• The internal team will be responsible to handle supplier bookings for all teams across the corporate division
• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.
• Providing in depth knowledge of destinations, tour operators and suppliers
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner
• Deliver Exceptional Customer Service and make sure all requirements are accurately met each and every time in line with client needs
• Act as an ambassador and key point of contact for the client during their travels before, during and after
• Using a GDS booking system / other reservation system

Skills & Experience:

• Excellent time management and organisational skills are essential
• Ability to work under pressure and to precise time frames is paramount
• Operation of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.
• Minimum of 1 years’ experience in the travel sector.

The following skills are desirable: 

• Working in a corporate/group booking travel environment

• Knowledge of tailor-made trips

• Booking and changing multi sector and multi product itineraries 

In return below are some of the fantastic rewards we offer: 

• Monday to Friday working hours and no weekends 
• Enhanced holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education  
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

How to apply:

To apply for this exciting opportunity please return the attached Monitoring form and your CV to hr@selective-travel.co.uk 

The closing date for this position will be 23rd October.

Selective Travel Management is an equal opportunity employer.  


Trainee Business Travel Consultant (REF: STM130)

Location:

Remote Working

Closes:

23rd October 2022

Are you looking to explore a new career? Do you have a passion for customer service?

We are looking for enthusiastic individuals to join our expanding teams in the corporate travel industry.  

We’re looking for various roles to join our corporate teams. We are looking for people to service our internal teams as well as our clients. 

Job Purpose:  

You will be part of a team of travel consultants responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money.   

Key Responsibilities:  

• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities  
• Give expert travel quotes and provide creative travel itineraries  
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.  
• Providing in-depth knowledge of destinations, tour operators and suppliers  
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner.  
• Deliver exceptional customer service and make sure all requirements are accurately met each and every time in line with client needs  
• Act as an ambassador and key point of contact for the client during their travels before, during and after
• To act with integrity and treat everyone with respect 
• To adhere to all company policies and processes 
• Using a GDS booking system / other reservation systems  
• Attend training and keep up to date with industry changes 

Skills & Experience  

• 5 GCSE’s A-C or equivalent including English & Maths
• Ability to work under pressure and to precise time frames is paramount  
• Excellent time management and organisational skills are essential  
• Passion for providing excellence customer service 
• Basic knowledge of computer systems i.e. Microsoft Word/Outlook/Teams and the ability to utilise its key functionalities 
• Strong attention to detail  
• Previous work experience or travel qualification desirable however not essential

Personal attributes  

• Hard working and keen to learn new skills 
• Motivated to succeed and display a ‘can do’ attitude  
• Ability to work self-sufficiently, as well as part of the team    

In return below are some of the fantastic rewards we offer: 

• Monday to Friday working hours and no weekends 
• Enhanced holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education  
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

How to apply: 

To apply for this exciting opportunity please return the attached Monitoring Form and your CV to hr@selective-travel.co.uk 

The closing date for this position will be 23rd October.

Training will be provided, and you will have the opportunity to continue your development as you progress in your career.  

Selective Travel Management is an equal opportunity employer  


Online Travel Support Consultant (REF: STM137)

Location:

Remote Working

Closes:

23rd October 2022

 Are you looking to explore a new career? Do you have a passion for customer service? We are looking for enthusiastic individuals to join our expanding teams in the corporate travel industry.  

We’re looking for various roles to join our Online Team. We are looking for people to service our internal teams as well as our clients. 

Job Purpose:  

You will be part of a team of travel consultants and administrators responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money.   

Key Responsibilities:  

• Working as part of a team, assisting clients with worldwide travel for corporate & business accounts within commercial, government, education & local authorities  

• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.  

• Providing knowledge of destinations, tour operators and suppliers.

• Setting up payments with suppliers.

• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner.  

• Deliver exceptional customer service and make sure all requirements are accurately met each and every time in line with client needs  

• Act as an ambassador and key point of contact for the client during their travels before, during and after  

• To act with integrity and treat everyone with respect 

• To adhere to all company policies and processes  

• Using a GDS booking system / other reservation systems  

• Attend training and keep up to date with industry changes 

Skills & Experience  

• 5 GCSE’s A-C or equivalent including English & Maths 

• Ability to work under pressure and to precise time frames is paramount  

• Excellent time management and organisational skills are essential  

• Passion for providing excellence customer service  

• Basic knowledge of computer systems i.e. Microsoft Word/Outlook/Teams and the ability to utilise its key functionalities 

• Strong attention to detail  

• Previous work experience or travel qualification desirable however not essential   

Personal attributes  

• Hard working and keen to learn new skills  

• Motivated to succeed and display a ‘can do’ attitude  

• Ability to work self-sufficiently, as well as part of the team  

In return below are some of the fantastic rewards we offer:  

• Monday to Friday working hours and no weekends  

• Enhance holiday leave entitlement 

• Working from home allowance to help support with bills 

• Life cover 

• Enhanced employer pension contributions 

• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget 

• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum 

• Staff travel perks including FAM trips and supplier events 

• Tech purchase plan 

• Support funding tuition fees for relevant further education   

• Long service rewards and other employee recognition schemes 

• Plus many other employee benefits 

 

How to Apply 

If you'd like to apply to this fantastic opportunity, please return the attached Monitoring Form and your CV to hr@selective-travel.co.uk 

The closing date for this position will be 23rd October.

 Training will be provided, and you will have the opportunity to continue your development as you progress in your career.  

Selective Travel Management is an equal opportunity employer  


Flight Team Travel Agent (REF: STM138)

Location:

Remote Working

Closes:

23rd October 2022

World Travel Centre Consol have an exciting opportunity for you to join our Flight Team as a Travel Agent.  

Job Purpose 

We are one of the leading flight consolidations in the UK & Ireland and as part of our Travel Agents Flight Team you will play a pivotal roler servicing our global portfolio of travel agent customers, either via the GDS or our new agents flight booking platform Fareteam https://fareteam.com/about-us

Key Responsibilties:

• Provide flight itineraries and quotes using our extensive wealth of discounted fares via the GDS or our self-booking tool

• Issue flight tickets

• Assist agents using our Fareteam booking platform 

• Service existing reservations

• Process flight changes/re-issues

• Keep our agents updated with airline schedule changes

• Stay up to date with the latest airline policies to enable us to provide the best advice for your clients

• Contacting airlines for assistance when required

• Work together as part of a team to deliver a high standard of customer service

• Take part in individual & departmental training to improve your skills

Skills & Experience:

• GDS knowlege and an understanding of airfares

• Minimum of 1-2 yera's travel experience 

• Excellent customer service & communication skills

• Ability to develop with the role and undertake any relevant training 

• Strong attention to detail 

In return below are some of the fantastic rewards we offer:  

• Monday to Friday working hours and no weekends  

• Enhance holiday leave entitlement 

• Working from home allowance to help support with bills 

• Life cover 

• Enhanced employer pension contributions 

• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget 

• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum 

• Staff travel perks including FAM trips and supplier events 

• Tech purchase plan 

• Support funding tuition fees for relevant further education   

• Long service rewards and other employee recognition schemes 

• Plus many other employee benefits 

How to apply: 

If you'd like to apply to this fantastic opportunity, please return the attached Monitoring Form and your CV to hr@selective-travel.co.uk

The closing date for this position will be 23rd October.

 

Selective Travel Management is an equal opportunity employer .