Work With Us

Careers Simplified

Start your career with Selective Travel Management


Finalist for:

Best Place to Work | Right Place to Work | Workplace Wellbeing | Workplace Excellence 

at the Irish News & Workplace Employment Awards 2019


Staff Testimonials

Out of Hours Business Travel Consultant (REF: STM149)

Location:

Remote Working

Closes:

30th June 2023

Are you an experienced Business Travel Consultant looking for a challenge in a fast-paced working environment? Would you like to be working from home for Selective Travel Management? If yes, then read on! 

Due to the continued growth of our customers, Selective Travel Management is looking to recruit experienced Business Travel Consultants to join our out of hour’s team working from home.

Job Description: 

You will be part of a team of home-based travel consultants responding to queries from corporate clients & travel agents across the UK & Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

It will also be essential that you complete a CTC clearance security check that will permit you to be able to work with our confidential accounts.

Hours of Work: 

Our initial induction & training can take approximately 6-10 weeks during daytime office hours. This will be planned alongside your team Manager, allowing you the opportunity to gain as much experience as possible across all of our various accounts.

Following successful completion of Out of Hours training, you will be required to work a rolling shift pattern to meet our client and business needs.

The shift pattern will vary to include working hours of Monday – Friday 18:00 until 08:30 (the following morning). Weekend shifts will include various shifts throughout Saturday and Sunday to ensure we are able to provide our clients with a 24/7 service. Independent overnight shifts will be allocated once the full induction program and training have been completed.

Role of a Business Travel Consultant: 

 • Deal with enquiries from our corporate clients from both our Belfast and Dublin offices who consist of SME’s, Government bodies and the Higher Education sector across the UK and Ireland & travel agents over the phone and by email as well as some of our Consol agents.
• Using various GDS to make reservations including flights, hotels, car hire, rail and other business travel needs
• Offering excellent customer service to all our clients

Key Accountabilities: 

• Process amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
• To issue, re-issue and perform re-calculations of international and domestic airfares within the booking conditions.
• Ensure all communication both written and verbal is professional, accurate in accordance with SLA’s.
• Take ownership of customer issues solving problems without hesitation or delay.
• Ensure the highest level of customer service is offered to all our clients at all times

Key Experience, Knowledge & Skills:

• GDS experience essential (preferably Galileo)
• Excellent knowledge of net & published fares.
• A strong client focus
• Accuracy and ability to follow complex instructions
• Exceptional communication skills both verbal and written
• Well organized and quick to prioritize workload
• Ability to think logically and consider all relevant aspects with strong analytical skills
• Knowledge of booking flights, hotels, rail, car hire and other ancillary items
• Be able to work on your own as well as part of a team.
• Ability to work under pressure and to precise time frames is paramount
• A strong ability to be able to multitask and deal with multiple enquiries at any given time without notice

In return below are some of the fantastic rewards we offer: 

• Enhanced holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education  
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

Training will be provided and you will have the opportunity to continue your development as you progress in your career.

If you feel this is you and want to be part of an award-winning company please send your CV and Monitoring Form to us at careers@selective-travel.co.uk and you can take the first step of 'Our Journey Together'. 

The closing date for this position will be 30th June 2023.

Selective Travel Management is an equal opportunities employer. 


Business Travel Consultant (REF: STM144)

Location:

Remote Working

Closes:

30th June 2023

Are you looking for a great opportunity to join one of UK and Ireland's largest independent Travel Management Companies? 

We are seeking experienced consultant with a travel background to join our team 

Job Purpose:

You will be part of a team of business travel consultants responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and best value for money. 

Key Responsibilities:

• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities.

• Provide expert travel quotes and creative travel itineraries 

• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner in line with SLA’s

• Providing in depth knowledge of destinations, tour operators and suppliers 

• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner 

• Deliver exceptional customer service and make sure all requirements are accurately met each and every time in line with client needs 

• Act as an ambassador and key point of contact for the client during their travels before, during and after 

• Using a GDS booking system / other reservation system 

Skills & Experience:

• Excellent time management and organisational skills are essential
• Ability to work under pressure and to precise time frames is paramount
• Operation of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.

• The following skills are desirable; working in a corporate booking travel environment, knowledge of tailor-made trips, booking and changing multi sector and multi product itineraries. 
• Minimum of 1 years’ experience in the travel sector.

In return we offer fantastic rewards: 

• Monday to Friday working hours and no weekends 
• Enhanced holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education  
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

Remotely working must reside in the UK 

How to apply:

To apply for this exciting opportunity please return the attached Monitoring form and your CV to careers@selective-travel.co.uk 

The closing date for this position will be 30th June 2023.

Selective Travel Management is an equal opportunity employer.