New role.
Are you an experienced Business Travel Consultant looking for a challenge in a fast-paced working environment? Would you like to be working from home for Selective Travel Management? If yes, then read on!
Due to the continued growth of our customers, Selective Travel Management is looking to recruit experienced Business Travel Consultants to join our out of hour’s team working from home.
Job Description:
You will be part of a team of home-based travel consultants responding to queries from corporate clients & travel agents across the UK & Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.
It will also be essential that you complete a CTC clearance security check that will permit you to be able to work with our confidential accounts.
Hours of Work:
Our initial induction & training can take approximately 10-12 weeks during daytime office hours. This will be based in our Belfast office and will be planned alongside your team Manager, allowing you the opportunity to gain as much experience as possible across all of our various accounts.
Following successful completion of Out of Hours training, you will be required to work a rolling shift pattern to meet our client and business needs.
The shift pattern will vary to include working hours of Monday – Friday 18:00 until 08:30 (the following morning). Weekend shifts will include various shifts throughout Saturday and Sunday to ensure we are able to provide our clients with a 24/7 service. Independent overnight shifts will be allocated once the full induction program and training have been completed.
Role of a Business Travel Consultant:
• Deal with enquiries from our corporate clients from both our Belfast and Dublin offices who consist of SME’s, Government bodies and the Higher Education sector across the UK and Ireland & travel agents over the phone and by email as well as some of our Consol agents.
• Using various GDS to make reservations including flights, hotels, car hire, rail and other business travel needs
• Offering excellent customer service to all our clients
Key Accountabilities:
• Process amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
• To issue, re-issue and perform re-calculations of international and domestic airfares within the booking conditions.
• Ensure all communication both written and verbal is professional, accurate in accordance with SLA’s.
• Take ownership of customer issues solving problems without hesitation or delay.
• Ensure the highest level of customer service is offered to all our clients at all times
Key Experience, Knowledge & Skills:
• GDS experience essential (preferably Galileo)
• Excellent knowledge of net & published fares.
• A strong client focus
• Accuracy and ability to follow complex instructions
• Exceptional communication skills both verbal and written
• Well organized and quick to prioritize workload
• Ability to think logically and consider all relevant aspects with strong analytical skills
• Knowledge of booking flights, hotels, rail, car hire and other ancillary items
• Be able to work on your own as well as part of a team.
• Ability to work under pressure and to precise time frames is paramount
• A strong ability to be able to multitask and deal with multiple enquiries at any given time without notice
Training will be provided and you will have the opportunity to continue your development as you progress in your career.
If you feel this is you and want to be part of an award-winning company please send your CV and Monitoring Form to us at hr@selective-travel.co.uk and you can take the first step of 'Our Journey Together'.
The closing date for this position will be Friday 10th June 2022.
Selective Travel Management is an equal opportunities employer.
