Overview

This client appointed Selective Travel Management (STM) to manage their entire travel contract. The client works within the charity sector and can often be travelling to countries perceived to be a “high” risk.  

Objectives

The client had a very strict requirement for management information and traveller tracking, due to the challenges of travelling to “high” risk locations. They required the data to identify travel trends and source cost saving opportunities, but most important to them was to improve the risk analysis. They also required more insight into their carbon footprint.

Challenges

As this was a new client for STM, we had no historical data to rely upon, however we understood their focus on data and how this would drive their travel requirements going forward.   

Solution

Following multiple meetings with the client, we presented Trends, our online management information suite, as well as our traveller tracking capabilities. Trends was able to quickly identify cost saving opportunities, policy compliance queries and a wealth of sustainability data (not just carbon related). Authorised users within the client organisation were provided access to the Trends platform and were taken through a full training session by one of our Account Managers.

Due to the client’s travellers often visiting remote and perceived “high risk” destinations, we conducted an implementation with their third-party risk provider. Through a now seamless process, any booking made by STM (either online or offline) is instantaneously and automatically available within the third party’s risk platform. Any subsequent changes to these bookings would be updated within this risk platform, providing the client with live data.

Our in-house traveller tracking platform was also provided to this client, allowing them to immediately have full visibility of the location of each of their travellers. This allows them, in conjunction with their risk provider, to ascertain risks, threat levels, and potential exposure to dangers for their travellers