Job description

IT Service Desk Technician (Level 1) – Belfast (Remote) Are you passionate about IT problem-solving and acquiring new skills in a fast-paced setting? Due to continued expansion, an opportunity has arisen in Selective Travel Management, Northern Ireland’s largest Travel Management Company and a part of the World Travel Centre Group (WTCG) for an IT Service […]

IT Service Desk Technician (Level 1) – Belfast (Remote) Are you passionate about IT problem-solving and acquiring new skills in a fast-paced setting? Due to continued expansion, an opportunity has arisen in Selective Travel Management, Northern Ireland’s largest Travel Management Company and a part of the World Travel Centre Group (WTCG) for an IT Service Desk Technician to join our in-house IT team and provide real-time support to our user base of more than 180 users. This role is ideal for recent graduates or those bringing hands-on experience who want to progress their career in IT. Why join us?

• Stability: A permanent full-time role in an established market leader celebrating 50 years in business.
• Working hours: Monday to Friday between 8.30am and 6pm (8.5hr daily shift)
• Flexibility: Remote working, with the option to work from our new Belfast City Centre office or temporarily work from overseas.
• Ongoing training and skills development: Training will be provided for all in-house systems and you will have the opportunity to continue your development as you progress in your career

Employee Benefits :

• 22 days annual leave (increasing by 1 day per year up to 27 days) plus bank holidays
• Home office budget & monthly working from home allowance
• Staff travel discounts & perks
• Workplace pension & life assurance
• Paid sick leave
• Private healthcare cover plus Healthshield covering day-to-day medical expenses
• Contribution towards gym/well-being subscriptions
• Other health & well-being benefits including flu vaccination & travel insurance
• Long service rewards & birthday bonus

Our certifications :

• Cyber Essentials Plus
• ISO 27001 Information Security Management
• ISO 9001 Quality Management
• ISO 14001 Environmental Management
• Ecovadis bronze sustainability rating
• Investors In People “We invest in people” Silver

Your role

• Providing first level technical support to our team of over 180 travel professionals
• Remotely diagnosing and resolving software & hardware issues reported by phone and via our online IT Service Desk system
• Escalating issues to our in-house development team, IT management & vendors in an appropriate & timely manner in accordance with agreed support SLA’s
• Monitoring mission critical systems and carrying out regular scheduled maintenance tasks to proactively reduce the risk of IT outages
• Ensuring that agreed IT policies and best practice are adhered to and that proper records are kept in accordance with our ISO 27001 certified information security management system.
• Sharing knowledge by documenting ticket resolution steps, contributing to our internal knowledge base and creating user guides where relevant.

Occasional attendance on-site at our Belfast and/or Dublin city centre offices may be required. What we’re looking for

• Workplace experience in first level IT technical support in a Windows environment (Windows 11, MS 365). Graduates with relevant work placement experience will be considered.
• Excellent general hardware knowledge (desktops, laptops, printers, networking, etc.)
• First class inter-personal & communication skills – fluent English (both verbal & written) is essential
• Excellent time management skills along with the ability to prioritise tasks based on business needs
• A passion for IT, problem-solving and a willingness to learn & develop new skills are essential

As part of the role you will gain experience in the following areas:

• Network security & Cybersecurity
• Windows & Linux server administration
• MS 365 Apps administration – Entra, Teams, Exchange, Sharepoint, etc
• Amazon Web Services (AWS)
• Information security compliance – Cyber Essentials Plus, ISO 27001, GDPR

Interested? Please note: All applicants must have the right to work within the UK, visa sponsorship is not available. If you believe you have the skills to excel in this role, please send the following to careers@selective-travel.co.uk, quoting reference STM169

• a cover letter
• a copy of your CV
• a completed monitoring form

We do not require the assistance of agencies at this time. If unsolicited CVs are received from agencies, we will not be liable for any introduction fees. Thank you for your co-operation. WTCG/Selective Travel Management are an equal opportunity employer.

Job description

We’re looking for skilled business travel consultants to join our corporate teams. You will be part of a team of corporate travel consultants responding to travel requests from non-secure Government bodies sector across the UK as well as handling internal enquiries.

Job description We’re looking for skilled business travel consultants to join our corporate teams. Job Purpose: You will be part of a team of corporate travel consultants responding to travel requests from non-secure Government bodies sector across the UK as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money. Key Responsibilities:

• Give expert travel quotes and provide creative travel itineraries.
• The internal team will be responsible to handle supplier bookings for all teams across the corporate division
• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.
• Providing in depth knowledge of destinations, tour operators and suppliers
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner
• Deliver exceptional customer service and make sure all requirements are accurately met each and every time in line with client needs
• Act as an ambassador and key point of contact for the client during their travels before, during and after
• Using a GDS booking system / other reservation system

Skills & Experience:

• Excellent time management and organisational skills are essential
• Ability to work under pressure and to precise time frames is paramount
• Operation of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.
• The following skills are desirable; working in a corporate/group booking travel environment, knowledge of tailor-made trips, booking and changing multi sector and multi product itineraries.
• Minimum of 1 years’ experience in the travel sector.

In return, below are some of the fantastic rewards we offer:

• Monday to Friday working hours and no weekends
• Enhance holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

Remote working, you must reside in the UK Selective Travel Management is an equal opportunity employer. If you feel this is for you and want to be part of an award-winning company please send your CV and monitoring form to us at careers@selective-travel.co.uk and you can take the first step of ‘Our Journey Together’.

Job description

Job description At Selective Travel Management we’re looking for Groups / MICE Travel Consultants to join our corporate group’s team. Job Purpose: You will be part of a team of group consultants responding to requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland. You will play a vital role […]

Job description At Selective Travel Management we’re looking for Groups / MICE Travel Consultants to join our corporate group's team. Job Purpose: You will be part of a team of group consultants responding to requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money. Typical inquiries will range from organising meetings, conferences and events through to a full travel service including air and ground transportation, accommodation and activities. Key Responsibilities:

• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
• Provide expert group/ MICE quotes and creative travel itineraries whilst liaising with suppliers and venues.
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.
• Providing in-depth knowledge of destinations, tour operators and suppliers
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner.
• Deliver Exceptional Customer Service and make sure all requirements are accurately met in line with client needs
• Act as an ambassador and key point of contact for the client during their travels before, during and after.
• Using a GDS booking system / other reservation systems

Skills & Experience

• The ability to work under pressure and to precise time frames is paramount
• Attention to detail is critical
• Excellent time management and organisational skills are essential
• Experience of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.
• The following skills are desirable; working in a corporate group booking travel environment, knowledge of tailor-made trips, booking and changing multi-sector and multi-product itineraries.
• Minimum of 2 years’ experience in the travel sector.

In return we offer the following rewards package:

• Monday to Friday working hours
• Staff travel perks
• Life Assurance
• Workplace pension
• Health & wellbeing benefits
• Long service rewards
• Scope for career development

Training will be provided and you will have the opportunity to continue your development as you progress in your career. If you feel this is for you and want to be part of an award-winning company please send your CV and monitoring form to us at careers@selective-travel.co.uk and you can take the first step of 'Our Journey Together'. Selective Travel Management is an equal opportunity employer    

Job description

Overview: Permanent Position Working from home Shift work between 6:00pm and 8:30am, 7 days per week on a rolling pattern, including overnight shifts Minimum 2 years of GDS experience essential (preferably Galileo) Competitive Salary Great Staff Benefits when you join us! About the job Are you an experienced Business Travel Consultant looking for a challenge […]

Overview:

• Permanent Position
• Working from home
• Shift work between 6:00pm and 8:30am, 7 days per week on a rolling pattern, including overnight shifts
• Minimum 2 years of GDS experience essential (preferably Galileo)
• Competitive Salary
• Great Staff Benefits when you join us!

About the job Are you an experienced Business Travel Consultant looking for a challenge in a fast-paced working environment? Would you like to be working from home for Selective Travel Management? If yes, then read on! Selective Travel Management is looking to recruit experienced Business Travel Consultants to join our out of hours emergency team working from home. About your new role You will be part of a team of home-based travel consultants responding to queries from corporate clients & travel agents across the UK & Ireland outside of office hours. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and best value for money. We don’t only respond to clients’ needs with flights but also hotels, car hire, rail and more. It will also be essential that you complete a CTC clearance security check upon induction. Hours of Work Following the successful completion of Out of Hours training (office hours), you will be required to work a rolling shift pattern to meet our client and business needs. Please note that training can take up to 12 weeks to complete and will be conducted by our Belfast Office team (remotely), alongside the team manager allowing you to gain as much experience as possible across all of our various departments & accounts. The shift pattern will vary to include working hours of Monday – Friday 18:00 until 08:30 (the following morning). Weekend shifts will include various shifts throughout Saturday and Sunday to ensure we are able to provide our clients with a 24/7 service. Role of an Out of Hours Business Travel Consultant

• Deal with enquiries from our corporate clients from across the UK and Ireland consisting of SME’s, Government bodies and the Higher Education sector along with various travel agents over the phone and by email.
• Using our in-house systems and GDS to make and amend reservations including flights, hotels, car hire, rail and other business travel needs at the last minute.
• Offering excellent customer service to all our clients and remaining professional throughout various emergency scenarios.

Key Accountabilities

• Process amendments and cancellations as requested by the client in accordance with the company standards.
• To issue, re-issue and perform re-calculations of international and domestic airfares within the booking conditions.
• You must ensure that you are able to offer efficient and accurate communication both written and verbally in a time effective manner.
• Take ownership of customer issues solving problems without hesitation or delay.
• Ensure the highest level of customer service is always offered to all our clients.

Please be aware that only applicants who can meet our minimum requirements of essential criteria will proceed to the next stage of our selection process. Essential Criteria:

• Minimum 2 years of GDS experience (preferably Galileo)
• Experience within the travel industry and a strong knowledge of net & published fares
• Customer service experience
• IT competency with various email and web-based programs

Other Desirable Criteria:

• A strong client focus
• Accuracy and ability to follow complex instructions
• Confident and able to work under pressure and to precise time frame
• A strong ability to be able to multitask and deal with multiple enquiries at any given time without notice
• Exceptional communication skills both verbal and written
• Well organized and quick to prioritize workload
• Ability to think logically and consider all relevant aspects with strong analytical skills
• Knowledge of booking flights, hotels, rail, car hire and other ancillary items
• Be able to work on your own as well as part of a team

In return below are some of the fantastic rewards we offer:

• Enhance holiday leave entitlement
• Working from home allowance to help support with bills
• Life cover
• Enhanced employer pension contributions
• Health & wellbeing benefits, allowance towards physical and non physical memberships, Flu vaccines, home office budget
• Private medical insurance including a wide-reaching health plan worth up to £2000 per employee per annum
• Staff travel perks including FAM trips and supplier events
• Tech purchase plan
• Support funding tuition fees for relevant further education
• Long service rewards and other employee recognition schemes
• Plus many other employee benefits

Training will be provided, and you will have the opportunity to continue your development as you progress in your career. If you feel this is for you and want to be part of an award-winning company please send your CV and monitoring form to us at careers@selective-travel.co.uk and you can take the first step of 'Our Journey Together'. Selective Travel Management is an equal opportunities employer.