Purpose-Driven Travel for Those Making a Difference

In the charity sector, no journey is ever just a journey. Behind every flight is a project waiting to begin, a community waiting for support, or a team heading somewhere most travellers would never go. And unlike traditional business travel, these trips come with their own pressures: short notice, remote destinations, specialist equipment, and budgets where every pound is hard-won.

At Selective Travel Management, we understand these challenges. Since 1995, we have supported charity, NGO and missionary organisations with specialist travel solutions designed to simplify travel management, improve visibility and provide confidence wherever people are travelling.

Specialist Charity Fares Designed Around Your Needs

Charity budgets are often carefully managed, meaning every saving matters. Through our access to exclusive charity and humanitarian fares, we help organisations maximise their travel budgets while maintaining flexibility.

Our charity travel solutions include:

• The ability to hold airline seats for up to 11 months to secure competitive fares
• Increased baggage allowances for essential equipment and supplies
• Reduced cancellation and amendment fees
• No Saturday night stay requirements

Alongside these benefits, our dedicated charity team provides expert journey planning to ensure travel programmes are both cost-effective and aligned with organisational requirements.

Safety First in High-Risk Destinations

Charity work often means going where others won’t. Remote regions. Countries perceived as “high” risk. Places where duty of care can’t be an afterthought.

One charity client appointed Selective Travel Management to improve their risk management processes and strengthen traveller tracking. Their travellers regularly visit high-risk locations, so we integrated our systems directly with their third-party risk provider. Now, every booking we make for them, online or offline, appears in their risk platform instantly, and any changes update live. Combined with our in-house traveller tracking platform, which shows the location of every traveller at any moment, they can assess threat levels and potential exposure in real time and respond the moment circumstances change.

Data You Can Actually Use

Good decisions need good information. Trends, our online management information suite, highlights cost saving opportunities, flags policy compliance queries, and delivers a wealth of sustainability insight, including a clearer picture of your carbon footprint.

Your authorised users get full access and an in-depth training session with your Account Manager, so the insight sits in your hands, not ours. From booking to reporting to accounting, our technology is there to make life simpler.

Around-the-Clock Support

Charity travel rarely runs to office hours, and neither do we. Our 24/7 in-house out of hours team is always on the end of the phone, wherever in the world your travellers happen to be.

One global charity client put this to the test: over 100 out of hours enquiries in six months, and not a single complaint about response times or service levels. When your people are a long way from home, that’s the kind of reliability that matters.

A Smooth Switch

Transitioning to a new travel management company is a significant step, which is why our onboarding process is designed to be as seamless as possible.

Following a competitive tender process, Selective Travel Management was appointed by a global charity that had lost confidence in its previous Travel Management Company. Increasing booking times and concerns around out-of-hours support had resulted in employees booking travel outside of the agreed process.

A comprehensive implementation plan was launched immediately. Engagement sessions were scheduled across time zones so that every global office could participate, the online self-booking platform was fully customised to the organisation’s requirements, and training was delivered to all travellers and bookers ahead of launch. The contract went live just six weeks after award, and with feedback surveys issued to key users every six months, the response has been nothing short of exceptional.

Specialists Who Understand Your World

Charity and missionary travel is unlike any other kind, which is why we have dedicated teams who manage nothing else. They understand the pressures you’re under, and they know how much rides on every trip.

With over 200 travel experts, more than 50 years of experience, 96% client retention and 98% customer satisfaction, we’re built for the long haul.

Your travel should power your mission, not drain it. Partner with Selective Travel Management and you gain charity rates that stretch your budget, technology that keeps you informed, safety measures that protect your people, and support that never clocks off.

You focus on making a difference. We’ll take care of getting you there.