Etihad Airways Embraces Digital Innovation

Etihad Airways, the national airline of the United Arab Emirates, is rolling out Skypad, an innovative digital tool designed to enhance the inflight experience for passengers.

Elevating Customer Service to new heights

Developed in-house by Etihad's Digital Transformation and Innovation team, Skypad represents a significant step forward in personalised, efficient air travel service.

Cabin crew serving in premium cabins have begun receiving tablets equipped with the SkyPad application and other key tools. These devices enable crew members to access real-time flight updates, ensuring each guest’s needs are anticipated and addressed promptly.

Streamlined dining experience

Skypad's Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers. The system's real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts.

Looking to the Future

Etihad Airways is committed to ongoing development of Skypad. Future enhancements will focus on further personalising the guest experience and expanding the system's capabilities.

Looking further ahead, Etihad envisions a fully connected experience across all guest touchpoints – in the air and on the ground. This ambitious goal aims to create a seamless journey for passengers, from booking to arrival at their final destination.

As Etihad continues to innovate in aviation technology, passengers can look forward to an ever-evolving, seamless travel experience that sets new standards in the industry.

Etihad offers pioneering live online advice for guest travel requirements

Etihad Airways has launched an innovative online chat feature designed to ensure its guests have the latest accurate information on the documents they need before they travel.

The system can be accessed through the airline’s online chat feature on etihad.com, found in the ‘Get In Touch’ section of the Help page. Simply choose the Travel Guidelines and Transit Information in the chat’s menu option. This guides customers through a series of questions and then lists the visa, ticket and travel documents they need, along with any other requirements.

The introduction of the automated feature relieves the need for guests to invest valuable time scouring the internet or contacting customer service centres to confirm their travel documentation requirements.

Etihad Airways and Be Relax elevate travel wellness with new spa at Zayed International Airport

Etihad Airways and Be Relax, the world's leading airport spa brand, are proud to open a new location inside the Etihad Lounge at Zayed International Airport in Abu Dhabi (AUH). Situated in the newly inaugurated Terminal A, this innovative spa offers a unique and convenient wellness experience for discerning travellers passing through this global travel hub.

Accessible to both Etihad Lounge guests and all passengers passing by, Be Relax Spa invites everyone to experience the next level of in-transit relaxation without the need for advance booking or exclusive membership.

Etihad’s Guests flying in The Residence and First class can enjoy a complimentary spa service when they fly, while all guests are invited to enjoy the facilities when they travel.

Travellers can enjoy Be Relax’s signature chair massages, full-body massages, hair care, nail care, barber services, Experience Showers by BODYFUL, and unique Sophrology sessions in collaboration with Ressource Paris.

The beauty of Be Relax offerings lies in their accessibility, designed to accommodate even the tightest schedules. Whether it’s a quick 15-minute chair massage or a more indulgent full-body treatment.

All travellers are invited to visit the Etihad Spa by Be Relax, conveniently located in Terminal A, between the C & D departure concourses, next to Gate C27 and adjacent to Etihad’s Business Lounge. The spa is open 24/7, offering round-the-clock relaxation and wellness services to all.