Choosing to rent a car adds convenience and flexibility to your travel experience

This allows you to effectively schedule meetings and make the most of your business trip. However, just like any vehicle, a rental car can experience unexpected breakdowns. Knowing how to handle such a situation can save you time, stress, and ensure your safety.

In this guide, we’ll walk you through a step-by-step process to follow if your rental car breaks down, from ensuring your safety to contacting the rental company and resolving the issue.

1) Ensure Safety

If you’re on the road when the car breaks down, pull over to a safe location, such as the shoulder of the road, a parking lot, or a designated rest area. Turn on your hazard lights to alert other drivers.

2) Contact Selective Travel Management

This will enable us to explore options such as securing refunds for any days not utilised, recovering funds if you aren’t responsible, and facilitating communication with the rental company.

3) Provide Details

Inform us of your precise location, including landmarks, mile markers, or any identifiable buildings nearby. Describe the problem you’re facing with the car as accurately as possible, for a swift solution.

4) Follow Instructions

Follow the rental company’s instructions to troubleshoot the issue, if safe to do so. If you’ve been told to wait for a tow truck or roadside assistance, periodically call the rental company for updates on their ETA.

5) Document the Situation

If it’s safe to do so, take pictures of the car’s condition and the surrounding area, so you can avoid disputes about the car’s condition before and after the breakdown. Take the names of the advisors you speak with.

6) Repair & Follow-Up

The rental company might offer another car or cover transportation costs if necessary. After the breakdown, we will follow up to ensure that all issues have been resolved and there are no unexpected charges.

Experiencing a car breakdown during a rental can be frustrating, but by following this step-by-step guide, you can effectively manage the situation.

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Prioritise safety, clear communication with Selective Travel Management and the rental company, and thorough documentation to ensure a smooth resolution and get back on the road with minimal disruption.