The Coronavirus & Traveller Wellbeing

We have gathered some information for our customers. If you have any queries about your travel plans, please get in contact with your dedicated team. Other advice can be found on the NHS and Government websites.

What is the Coronavirus?

Coronaviruses are a large family of viruses that are common across the world. However, a new strain of Novel coronavirus (COVID-19) was first identified in Wuhan City, China in December 2019. COVID-19 is a new illness that can affect your lungs and airways.

What are the symptoms?

Symptoms can be as mild as having a fever and a cough to more serious conditions such as severe pneumonia, shortness of breath and breathing difficulties. If you catch the coronavirus you will need to stay in isolation until you have recovered.

Advice for travellers

If you cough or sneeze, use a tissue to cover your mouth and nose, throw it away carefully after use, and wash your hands. You are advised to maintain good personal hygiene, washing your hands regularly and avoiding touching your eyes nose or mouth if your hands are not clean.

Some airlines have suspended flights to and from China or revised their schedules. Other flights in the region may also be affected. If you’re due to travel on an affected route or if you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please make sure to get in contact with your dedicated team for the latest travel information.

People who plan to travel should check Travel Advice.

Have you just got back from a business Trip?

If you have recently been travelling outside of the UK, you may be at an increased risk of COVID-19 (coronavirus), depending on where you travelled to.

Currently, the main areas of risk are, China, Thailand, Japan, Rep of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau, Northern Italy, Iran, Vietnam, Cambodia, Laos and Myanmar.

View the latest information issued from the government here.

Based on how rapidly the virus is spreading, travellers who have visited countries considered to be at higher risk of COVID-19 are being asked to self-isolate EVEN IF THEY HAVE NO SYMPTOMS.

The NHS are advising the public to stay at home and CALL their GP, out-of-hours GP or emergency department for advice if it is a medical emergency, ensuring you inform the call handler of your recent travel.

Travellers who have visited lower risk areas do not need to undertake any special measures unless they have a cough, OR fever (temperature above 38˚C) OR shortness of breath.

You can call the NHS 111 helpline service on coronavirus. Callers should press 1 when they are advised.

More information on COVID-19 can be found here.  

View the Government's Action Plan.